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Support

Wordcraft Technical Support & Consultancy Team

Implementing a full document management solution can be a daunting task especially if the required skills are not in house, for this reason we have pulled together a team of qualified technical and process consultants to aid planning and roll out of any size project, providing full or partial project management from start to end.

All Wordcraft products are developed and tested in house by our innovative and technical support teams. We pride ourselves on providing a first class support function, if you cannot find an answer to your question in our articles please contact us with your details. The more information you can provide to us the sooner we can resolve your query.

How to Obtain Support

If you have a current support agreement with Wordcraft, please contact us using the contact details provided.

If you wish to extend your current support period please contact us at sales@wordcraft.com.

For an overview of our support subscriptions please download here.

If you are using a version of a Wordcraft product that has been provided with, and bears the company logo of a third party manufacturer, please approach this supplier, or their dealer, for assistance. They are most likely to be able to assist you directly.

Otherwise, please follow these steps to find a solution to your issue:

Search the on-line knowledge base to check if your question is already answered.
Check the download page to ensure that you are using the latest version of the software.
If your issue remains unsolved, please use the support form to contact us.